Automated call quality checks, powered by AI, designed for real people. Replace manual spot-checking with consistent, automated reviews.
| Agent | Duration | Score | Status | Timestamp |
|---|---|---|---|---|
| Sarah Jenkins | 04:12 | 98/100 | Pass | 10:42 AM |
| David Miller | 12:05 | 64/100 | Review | 10:38 AM |
| Elena Rostova | 02:30 | 100/100 | Pass | 10:15 AM |
| Marcus Chen | 08:45 | 42/100 | Fail | 09:55 AM |
| Sarah Jenkins | 05:22 | 92/100 | Pass | 09:42 AM |
You choose the rules. Evalua checks each call against them, helping you protect customers, stay compliant, and give targeted feedback.
Automatically pull recordings from your phone system and transcribe every call into searchable text.
Check for key questions, phrases, and specific data points against the processes you define.
Instantly flag calls as Pass, Fail, or Needs Review based on your criteria.
Highlight trends across the organisation so you know exactly where to coach your team.
Evalua is for any team that spends a lot of time on the phone and needs staff to follow a script, checklist, or process.
Identity checks and key security questions. Ensure every caller is verified before data is shared.
Qualifying questions, next steps, and outcomes. Track if the closing script is being used effectively.
Safeguarding prompts and mandatory disclosures. Critical for compliance in sensitive environments.
Required compliance wording on every call. Avoid fines by ensuring T&Cs are read aloud.
Each team can have its own rules and view of results. Start protecting your customers and your business today.