AI-powered call quality assurance
Evalua listens to your recorded calls, transcribes them automatically, and checks if your team followed the processes you set. Replace manual spot-checking with consistent, automated reviews.
Real-time dashboard showing call status breakdown and performance trends
How Evalua Works
A simple four-step process that transforms your call quality management.
Ingest Recordings
Automatically pull recordings from your existing phone system. Works with most VoIP and contact centre platforms.
Transcribe Calls
Every call is automatically transcribed into searchable text using advanced speech recognition.
Apply Your Rules
Check for key questions, phrases, and data points against the processes and scripts you define.
Review Results
See at a glance which calls pass, fail, or need review. Identify trends and coaching opportunities.
Complete call history at your fingertips
View all call history for your workspace with detailed status tracking. Filter by status, search by title, and drill down into individual calls for full transcripts and evaluation details.
- Status tracking
Passed, Failed, and Human Review statuses at a glance
- Sortable columns
Sort by title, extension, status, or timestamp
- Full audit trail
Complete history with timestamps for compliance
Built for teams that care about quality
Everything you need to ensure consistent call quality across your organisation.
Automated Processing
Calls are automatically ingested, transcribed, and evaluated without manual intervention.
Compliance Ready
Ensure mandatory disclosures and compliance wording is used on every call.
Team Workspaces
Each team can have its own rules and view of results for targeted management.
Custom Rules
Define your own evaluation criteria based on your scripts, checklists, and processes.
Trend Analysis
Identify patterns and coaching opportunities with time-based performance metrics.
Searchable Transcripts
Full text search across all call transcripts for quick reference and investigation.
Ready to automate your call quality?
Start protecting your customers and your business with consistent, automated call reviews.