Companies

A company is the top-level container in Evalua. It owns one or more workspaces, the team users who use them, and shared resources like company-wide context documents.

Company Structure

Company
  ├── Users (Company Admins, Supervisors, Agents, Provisioned Agents)
  ├── Company-wide Knowledge (Context Documents, Overview, Feedback)
  └── Workspaces
        ├── Workspace users (Supervisors, Agents)
        ├── Workspace Knowledge (Overview, Feedback)
        ├── Calls and Evaluations
        └── Workspace Settings

A user belongs to a single company. Within that company they may have access to one or more workspaces.

What a Company Contains

• Users — every user who can log in or be tracked by extension
• Workspaces — separate environments for different teams, queues, or business lines
• Company Knowledge — Overview and Feedback documents that can apply company-wide, plus Context Documents that frame business context for the AI evaluator
• Company Settings — phone system configuration, retention period, transcription limits, default thresholds, default minimum call duration

Who Manages a Company

• Company Admins manage users, workspaces, and company-wide settings
• Supervisors and Agents work inside individual workspaces

Company vs Workspace

Use multiple workspaces inside one company when different teams need different quality standards, thresholds, or knowledge — for example, a sales team and a support team. Settings, criteria, and team users are isolated per workspace, but the company defines the people, billing, and shared context documents that frame all of it.