User Roles

Evalua has four roles, organized into two groups.

Company-level role

This role operates above any single workspace.

Manages one company, its users, and its workspaces

These roles act inside a single workspace.

Full access to a workspace's settings, team, and calls

View own call results and profile settings

Extension-only tracking, no login access

Capability	Company Admin	Supervisor	Agent	Provisioned Agent
Manage company users	Yes	No	No	No
Edit company-wide Context Documents	Yes	No	No	No
Create workspaces	Yes	No	No	No
Workspace Dashboard	Yes	Yes	No	No
Workspace Knowledge (Overview / Feedback)	Yes	Yes	No	No
Workspace Settings	Yes	Yes	No	No
Add / remove workspace users	Yes	Yes	No	No
View all workspace calls	Yes	Yes	Own only	N/A
Full call transcripts	Yes	Yes	Summaries only	N/A
Re-evaluate or delete calls	Yes	Yes	No	No
Mark "To Review" calls Pass / Fail	Yes	Yes	No	No
Login access	Yes	Yes	Yes	No
Profile settings	Yes	Yes	Yes	No
Extension required	Optional	Optional	Yes	Yes

Company Admins inherit Supervisor-level access in every workspace in the company.