User Roles
Understanding roles and permissions in Evalua
Evalua has three user roles, each with specific permissions.
Supervisor
Full access to all features, settings, and team management
Agent
View own call results and profile settings
Provisioned Agent
Extension-only tracking without login access
Role Comparison
| Feature | Supervisor | Agent | Provisioned Agent |
|---|---|---|---|
| View Dashboard | Yes | No | No |
| View All Calls | Yes | Own calls only | N/A |
| See Call Transcripts | Yes | Summaries only | N/A |
| Manage Team | Yes | No | No |
| Edit Quality Criteria | Yes | No | No |
| Change Workspace Settings | Yes | No | No |
| Delete/Evaluate Calls | Yes | No | No |
| Login Access | Yes | Yes | No |
| Profile Settings | Yes | Yes | No |