Supervisor Role
Full access and capabilities for supervisors
Supervisors have full access to all features in Evalua.
Capabilities
- Dashboard: View quality metrics, trends, and team performance
- Call History: View all team calls with full transcripts and analysis
- Team Management: Add, edit, remove members and manage invitations
- Quality Criteria: Create, edit, and delete quality standards on the Knowledge page
- Workspace Settings: Configure workspace name, minimum duration, thresholds, auto-evaluation, and instructions
- Call Actions: Evaluate unevaluated or failed calls, delete calls
- Profile: Update your own name, password, and avatar
Extension Requirement
Optional. Only needed if you personally take calls.