Supervisor Role
Full access and capabilities inside a workspace
Supervisors have full access to one workspace. For multi-workspace or company-wide control, see Company Admin.
Capabilities
- Dashboard — view quality metrics, trends, and team performance for the workspace
- Call History — view all team calls with full transcripts and analysis; filter by date, extension, status; mark "To Review" calls as Review Pass or Review Fail
- Team Management — add, edit, remove workspace users and manage invitations from Settings → Team
- Workspace Knowledge — create, edit, and delete Overview and Feedback documents
- Workspace Settings — configure workspace name, minimum duration, quality thresholds, and auto-evaluation
- Call Actions — re-evaluate calls (e.g. after updating criteria), delete calls
- Profile — update your own name, password, and avatar
What Supervisors Don't Manage
- Context Documents (Context Documents) live at the company level — see Company Admin
- Company users and company-wide settings are managed by Company Admins
- New workspaces are created by Company Admins
If you need a change at one of those levels, ask a Company Admin in your organization.
Extension Requirement
Optional. Only needed if you personally take calls.