Dashboard
Quality metrics and performance overview
The Dashboard provides a view of call quality across your team. Supervisors only.
Time Period
Choose 7 Days, 30 Days, or 90 Days to update all metrics.
Metrics
Call Status Breakdown (Pie Chart)
Shows the distribution of Pass (green), Review (amber), and Fail (red) calls with counts and percentages.
Quality Trend Chart (Area Chart)
Shows quality over time with color-coded lines for each status. Look for upward trends in Pass and investigate sudden spikes in Fail.
Summary Metrics
- Total Calls Evaluated in the selected period
- Pass Rate percentage
- Calls Needing Review count
Real-Time Updates
The dashboard updates automatically as new calls are evaluated. No need to refresh.
Individual Agent Performance
The Dashboard shows team-wide data. To see individual agent details, use the History page with filters.