Dashboard
Workspace quality metrics and performance overview
The Dashboard provides a view of call quality for one workspace. Supervisors only (Company inherit access).
For metrics rolled up across every workspace in a company, see the Company Dashboard instead.
Time Period
Choose 7 Days, 30 Days, or 90 Days to update all metrics.
Metrics
Call Status Breakdown (Pie Chart)
Shows the distribution of evaluation statuses (Passed, To Review, Failed, etc.) with counts and percentages.
Quality Trend Chart (Area Chart)
Shows quality over time with color-coded lines for each status. Look for upward trends in Passed and investigate sudden spikes in Failed or To Review.
Summary Metrics
- Total Calls Evaluated in the selected period
- Pass Rate percentage
- Calls Needing Review count (calls in To Review waiting for a supervisor decision)
Real-Time Updates
The dashboard updates automatically as new calls are evaluated. No need to refresh.
Individual Agent Performance
The Dashboard shows team-wide data. To see individual agent details, use the History page with filters.