Understanding the Pages
Guide to all pages in Evalua
Evalua's pages are split into company-level and workspace-level views.
Company-Level Pages
For Company Admins.
Company Dashboard
Quality metrics across every workspace in the company
Company Knowledge
Manage company-wide knowledge documents (Overview, Feedback, and Context)
Company Users
Invite and manage every user in the company
Workspace-Level Pages
For Supervisors and Agents inside a workspace.
Dashboard
Workspace quality metrics and performance (Supervisors only)
History
View, review, and manage evaluated calls
Knowledge
Workspace-level Overview and Feedback documents (Supervisors only)
Settings
Configure workspace and personal settings
Access by Role
| Page | Company Admin | Supervisor | Agent | Provisioned Agent |
|---|---|---|---|---|
| Company Dashboard | Full access | No | No | N/A |
| Company Knowledge | Full access | No | No | N/A |
| Company Users | Full access | No | No | N/A |
| Workspace Dashboard | Full access | Full access | No | N/A |
| Workspace History | All team calls | All team calls | Own calls only | N/A |
| Workspace Knowledge | Full access | Full access | No | N/A |
| Workspace Settings | All sections | All sections | Profile only | N/A |