Understanding the Pages

Evalua's pages are split into company-level and workspace-level views.

Quality metrics across every workspace in the company

Manage company-wide knowledge documents (Overview, Feedback, and Context)

Invite and manage every user in the company

Workspace-Level Pages

Workspace quality metrics and performance (Supervisors only)

View, review, and manage evaluated calls

Workspace-level Overview and Feedback documents (Supervisors only)

Configure workspace and personal settings

Page	Company Admin	Supervisor	Agent	Provisioned Agent
Company Dashboard	Full access	No	No	N/A
Company Knowledge	Full access	No	No	N/A
Company Users	Full access	No	No	N/A
Workspace Dashboard	Full access	Full access	No	N/A
Workspace History	All team calls	All team calls	Own calls only	N/A
Workspace Knowledge	Full access	Full access	No	N/A
Workspace Settings	All sections	All sections	Profile only	N/A