Understanding the Pages
Guide to all pages in Evalua
Dashboard
Quality metrics and performance overview (Supervisors only)
History
View and manage all evaluated calls
Knowledge
Manage quality criteria documents (Supervisors only)
Settings
Configure workspace and personal settings
Access by Role
| Page | Supervisors | Agents | Provisioned Agents |
|---|---|---|---|
| Dashboard | Full access | No access | No access |
| History | All team calls | Own calls only | N/A |
| Knowledge | Full access | No access | N/A |
| Settings | All sections | Profile only | N/A |