Understanding the Pages

Guide to all pages in Evalua

Quality metrics and performance overview (Supervisors only)

View and manage all evaluated calls

Manage quality criteria documents (Supervisors only)

Configure workspace and personal settings

Access by Role

Page	Supervisors	Agents	Provisioned Agents
Dashboard	Full access	No access	No access
History	All team calls	Own calls only	N/A
Knowledge	Full access	No access	N/A
Settings	All sections	Profile only	N/A

How It Works

Understanding Evalua's automatic evaluation process

Dashboard

Quality metrics and performance overview