Company Admin Role
Manage a single company's users, workspaces, and shared knowledge
Company Admins manage everything inside their company — users, workspaces, and company-wide knowledge. They sit above workspace-level Supervisors, who manage a single workspace.
Capabilities
- Users — invite, edit, restore, and remove company users; assign company-admin status
- Workspaces — create workspaces and add users to them
- Company Knowledge — manage company-wide Overview, Feedback, and Context Documents documents
- Company Settings — set phone system integration, default thresholds, default minimum duration, retention period
- Company Dashboard — view metrics across every workspace in the company
- Full workspace access — Company Admins inherit Supervisor-level access to every workspace in the company
Where Company Admins Work
Company Admins use the company-level pages:
- Company Dashboard
- Company Knowledge
- Company Users
- Company Settings
They can also drop into any workspace in the company and act as a Supervisor.
Company Admin vs Supervisor
A Supervisor manages one workspace: its users, its knowledge documents, its history. A Company Admin manages the whole company: every workspace, every user, every Context document that applies across the business.